‌Effective Date: September 23, 2026‌

These Terms of Service (hereinafter referred to as “Terms”) constitute a legally binding agreement between you, the user and customer of this fitness e-commerce platform, and INNOVA SPORT S.A. DE C.V. (referred to as “we”, “us”, or “our” in these Terms). By accessing, browsing, creating an account, placing an order, or using any functionality on our official website www.innovasportmex.com, you formally confirm that you are at least 18 years of age (or have reached the legal age of majority in your local jurisdiction), have full legal capacity to enter into this binding agreement, and have fully read, understood, and agreed to be bound by every clause outlined in these Terms. Our platform is built on the core brand promise of “Small Tools, Big Workout Gains”, dedicated to bringing compact, durable fitness tools that fit your bag, home and busy schedule for consistent daily workouts to our growing global fitness community. If you do not agree with any provision in these Terms, you are not authorized to continue accessing or using our website services, and you must exit our platform immediately.

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1. Platform Background & Contact Information

INNOVA SPORT S.A. DE C.V. operates a professional fitness gear hub backed by more than 6 years of dedicated industry experience, serving over 48,000 happy clients across Mexico and eligible international regions. Our curated catalog features more than 320 total portable fitness products, with a 96.4% customer satisfaction rate earned from years of delivering reliable, performance-tested workout tools for home training, gym sessions and on-the-go fitness routines. All members of our operating team are active fitness enthusiasts who deeply understand the practical demands of consistent daily workouts, and every small tool in our store goes through rigorous, multi-round real-use testing for durability, portability and performance before it is listed for sale on our platform.

Our full official contact details for all service, dispute and legal related inquiries are as follows:

• Official Operating Website: www.innovasportmex.com
• Registered Full Business Name: INNOVA SPORT S.A. DE C.V.
• Official Contact Email: [email protected]
• Registered Physical Business Address: Av. Humberto Lobo 540 A, Col. Del Valle, San Pedro Garza García, Nuevo León, 66220, Mexico
• Official Contact Telephone Number: +52 81 8378 1295

We commit to responding to all legitimate user inquiries submitted through the above official channels within 3 working days, during our standard operating hours of 9:00 AM to 6:00 PM Central Mexico Time, Monday through Friday, excluding official Mexican national public holidays.

2. Account Registration & User Obligations

When you choose to create a personal user account on our platform to manage your orders, save favorite fitness products, access exclusive member benefits and streamline your future checkout process, you agree to provide accurate, complete, up-to-date and legally valid personal information, including but not limited to your full legal name, active email address, valid contact phone number and accurate delivery address. You are fully responsible for updating your account settings promptly whenever any of your submitted information changes, to avoid disruptions to your order processing and delivery.

You are the sole party who bears full legal responsibility for maintaining the security and confidentiality of your account login credentials, including your account password, and all activities that take place under your registered user account. You agree not to share your account access permissions with any third party, and you must notify our support team immediately if you detect any unauthorized account access, account credential leakage, or other security breaches related to your profile. We will not be held liable for any property loss or data damage caused by your failure to properly safeguard your own account login information.

We reserve the full right, at our sole reasonable discretion, to suspend, restrict or permanently terminate your user account without prior notice if we have reasonable evidence to confirm that you have submitted false identity information, violated these Terms, or engaged in any improper activities that harm the normal operation of our platform or the legitimate rights and interests of other users on our website.

3. Product Information, Pricing & Transaction Rules

We make every reasonable effort to ensure that all product descriptions, images, performance parameter labels, pricing information and inventory status updates displayed on www.innovasportmex.com are as accurate and clear as possible. However, due to objective limitations of display screen differences and manual data entry, we cannot guarantee that all content on our website is 100% error-free, completely up-to-date, and free of typos or description inaccuracies. The colors and textures of the actual fitness tools you receive may show minor, reasonable differences from the product images displayed on your device screen, and these minor differences do not count as product quality defects.

All product prices displayed on our website are denominated in Mexican Pesos by default, unless explicitly marked otherwise for eligible international shipping regions. The listed product prices do not include applicable value-added tax, customs duties (for international orders), or shipping fees, all of which will be clearly calculated and displayed separately for your confirmation before you confirm your order and complete payment. We reserve the right to adjust product pricing, launch promotional campaigns, or terminate ongoing discount activities at any time, without prior individual notice to users. All promotional offers are only valid within the explicitly stated activity period, and are subject to available product inventory limits.

Once you submit an order on our platform and complete your payment, a formal legally binding sales contract is formed between you and us. We will verify your payment status within 24 hours, and send you an official order confirmation email to confirm the details of your purchased portable fitness tools. We reserve the right to reject or cancel your order under legitimate circumstances, including but not limited to when the listed product price shows an obvious abnormal error far below normal market value due to system or manual entry faults, when the ordered product is confirmed out of stock unexpectedly, or when our system flags your order as high risk for fraudulent transaction activities. If we need to cancel a confirmed paid order for the above reasons, we will notify you in a timely manner, and process a full refund of the amount you have paid to your original payment account.

All payments processed on our platform are completed through our certified, legally compliant third-party payment service providers. We will never store your full sensitive payment card information on our local servers, in full compliance with global payment card industry data security standards.

4. User Permitted Use & Prohibited Activities

We grant you a limited, non-exclusive, non-transferable, revocable permission to access, browse and use our website services for personal, non-commercial, individual use only, for the sole purpose of shopping for portable fitness tools for your own personal workout needs. You agree that you will not engage in any of the following prohibited activities when using our platform:

1. Copy, reproduce, distribute, publicly display, or use any of our platform’s original text content, product images, brand logos, video materials, or website design elements for commercial purposes, without obtaining our separate explicit written authorization in advance. All intellectual property rights for all content published on our official website are exclusively owned by INNOVA SPORT S.A. DE C.V., and are protected by Mexican national copyright law and relevant international intellectual property treaties.
2. Use any automated crawler, spider, scraping tool, bot program, or other non-manual technical means to access, retrieve, or collect large volumes of data from our website, for any purpose including but not limited to unauthorized price comparison, bulk inventory data theft, or malicious traffic attacks.
3. Submit any false, malicious, defamatory, illegal, or harmful information through our platform’s comment system, customer support message channel, product review section, or other interactive functions. You agree that all product reviews and feedback you submit must be based on your real, personal use experience of the fitness tools you purchased, and any fake paid review content is strictly prohibited.
4. Use our website services for any illegal activities that violate local laws and regulations, including but not limited to fraudulent transaction operations, money laundering, purchasing our fitness products for unauthorized resale and scalping, or any other behavior that violates public order and good customs.
5. Intentionally upload or spread computer viruses, malicious code, or other harmful technical programs that may damage our website system, interfere with the normal operation of our platform, or cause security risks to other users’ devices and data security.
6. Impersonate other natural persons, legal entities, or our official platform customer service staff, to fraudulently obtain other users’ personal information or property benefits.

If we confirm that you have engaged in any of the above prohibited activities, we have the right to immediately restrict your access permissions, permanently ban your user account, reserve the right to pursue corresponding legal liability against you, and report relevant illegal activities to the local law enforcement authorities when necessary.

5. Shipping, Return & Refund Rule Reference

All order shipping services provided by us strictly follow the terms outlined in our independently published Shipping Policy, which is publicly accessible on our website. We will arrange the dispatch of your ordered fitness tools within the stated processing timeline, and provide you with a valid tracking number so you can monitor the real-time status of your package. The estimated delivery timelines we publish are reference values only, and we are not responsible for delivery delays caused by objective force majeure factors, including but not limited to extreme natural weather events, local logistics carrier service suspensions, customs clearance delays for international orders, or mandatory local government regulatory actions.

Our independently published Return and Refund Policy, also available publicly on our platform, clearly states our core rule that standalone refund-only requests that do not involve returning the physical purchased products to our designated warehouse are strictly not permitted. All eligible return applications must meet our published return eligibility conditions, with the unused original products sent back to our official warehouse, and pass our post-return quality inspection before you can receive the corresponding store credit or product exchange service, as per the terms in our Return and Refund Policy.

6. User Generated Content

For any original content that you voluntarily submit, upload or publish on our platform, including but not limited to product reviews, workout progress sharing photos, fitness experience text, and other user-generated content, you automatically grant INNOVA SPORT S.A. DE C.V. a permanent, irrevocable, royalty-free, non-exclusive global license to use, reproduce, modify, adapt, publish, distribute and display this content on our platform, our official social media channels, and our promotional marketing materials, for the sole purpose of showcasing real user feedback and promoting our fitness gear community. You confirm and warrant that you hold full legal copyright or have obtained sufficient authorization for all user-generated content you submit, and the publication of this content will not infringe any third party’s legal rights including portrait rights, reputation rights, and intellectual property rights.

We reserve the right to review, edit, or delete any user-generated content on our platform at our sole discretion, if we confirm that the content violates these Terms, contains illegal harmful information, or infringes on legitimate third party rights.

7. Disclaimer of Warranties

Our website services are provided on an “as is” and “as available” basis. We do not make any explicit or implied warranties, representations or guarantees that our platform will be completely uninterrupted, 100% error-free, fully secure, or will fully meet all your personal subjective expectations. We cannot guarantee that our website system will never experience temporary downtime, server maintenance, or technical faults, but we will make every reasonable effort to restore service operation as soon as possible when a technical failure occurs.

To the maximum extent permitted by applicable local laws, we disclaim all implied warranties, including but not limited to implied warranties of merchantability, fitness for a specific purpose, and non-infringement of intellectual property rights. We do not take responsibility for any indirect loss, incidental loss, consequential damage, or non-property damage including personal workout injury caused by improper incorrect use of our purchased fitness tools. You are fully responsible for following all correct product usage instructions, and consulting professional fitness guidance when necessary before starting any new workout routine with our portable fitness products.

8. Limitation of Liability

Under no circumstances shall INNOVA SPORT S.A. DE C.V., its directors, employees, partners or agents be liable to you for any total amount of compensation that exceeds the actual total order amount you paid to us for the specific transaction that gives rise to the liability claim. We will not be held liable for any lost profits, lost data, business interruption losses, or other indirect, special, punitive consequential damages of any kind, arising out of or related to your use of our website services, to the maximum extent permitted by applicable Mexican national laws.

The limitation of liability clauses in this section will remain valid and enforceable even if we have been advised of the possibility of the occurrence of potential damages, and even if the limited remedy outlined herein is confirmed to have failed its essential purpose.

9. Modification of Terms of Service

We reserve the right to update, adjust and modify these Terms of Service at any time, to adapt to platform function upgrades, new regulatory requirements, and changes to our business operation needs. When we make material changes to these Terms, we will post the updated revised version on a prominent location on the homepage of www.innovasportmex.com, and mark the new effective date clearly at the top of the revised document. The revised Terms will take effect 7 calendar days after they are publicly posted on our website. Your continued access to our platform and placement of new orders after the revised Terms take effect will be deemed as your full acceptance of the modified new terms. If you do not agree to the revised version of these Terms, you have the right to stop using our website services and close your user account permanently.

10. Governing Law & Dispute Resolution

These Terms of Service are governed, interpreted and enforced in full accordance with the laws of the United Mexican States, without regard to its conflict of law rules. Any dispute, controversy or claim arising out of or related to these Terms, your use of our website services, or your purchase of fitness products from our platform, shall first be resolved through friendly good faith negotiation between you and our official representative. If the dispute cannot be resolved through amicable negotiation within 30 working days, both parties agree that the exclusive jurisdiction for all legal proceedings related to the dispute shall be vested in the competent local courts located in San Pedro Garza García, Nuevo León, Mexico.

11. General Provisions

These Terms, together with our independently published Privacy Policy, Shipping Policy, and Return and Refund Policy, constitute the entire complete agreement between you and INNOVA SPORT S.A. DE C.V., and supersede all previous oral or written informal agreements, communications and understandings related to the subject matter herein. No failure by us to exercise or enforce any right or clause stipulated in these Terms shall constitute a formal waiver of that right or provision. If any clause in these Terms is confirmed by a court of competent jurisdiction to be invalid, illegal or unenforceable, the remaining clauses of these Terms shall remain in full force and effect, and shall remain legally binding on both parties.

If you have any questions about any content outlined in these Terms of Service, you can contact our team at [email protected] for detailed clarification. We are always dedicated to providing our community of active fitness enthusiasts with the best portable small fitness tools that support consistent daily workout gains, as we promised since our platform was founded.