INNOVA SPORT

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Shipping Policy

‌Effective Date: September 23, 2026‌

This Shipping Policy applies to all orders placed on www.innovasportmex.com, operated by INNOVA SPORT S.A. DE C.V. As a trusted fitness gear hub backed by 6+ years of industry experience, 48K+ happy clients, 320+ total portable fitness products, and a 96.4% customer satisfaction rate, we are dedicated to getting your compact, durable workout tools straight to your home, gym or travel bag reliably and affordably, to keep you on track for consistent daily workout gains that fit your busy schedule. This policy clearly outlines all our shipping rules, timelines, fees, and liability terms to keep every customer fully informed before they complete their purchase. By placing an order on our platform, you confirm you have read, understood, and agreed to all terms laid out in this document.

1. Order Processing Timeline

All submitted orders will enter our official processing queue immediately after your payment is fully verified and approved by our system. Our dedicated warehouse team runs order sorting, quality checks and packing operations on all business days, Monday through Friday, 9AM to 5PM Central Mexico Time.
All in-stock compact fitness tools including our full line of resistance bands, yoga blocks and best-selling workout accessories will be fully processed, packed and handed over to our partnered logistics carriers within 1 to 2 business days after your payment confirmation. Orders placed after 3PM on Friday, or on weekends and official Mexican national public holidays, will be processed starting from the next following regular business day. Before your package leaves our warehouse, every single product will go through a secondary durability check, to make sure the items you receive match the exact specs and condition of the fitness tools you selected from our catalog.

2. Shipping Coverage & Delivery Timelines

We currently support shipping services to all 32 states across Mexico, as well as select international regions for our fitness community overseas. Standard delivery timelines are calculated from the date your order is dispatched from our local Nuevo León warehouse:

  1. Local shipments within Nuevo León: Orders will be delivered to your designated address within 1 to 3 business days after dispatch, for fast access to your new portable workout gear.
  2. Domestic shipments across other states in Mexico: Most non-local domestic orders will reach your address within 3 to 7 business days after dispatch, with no remote area surcharges applied for 98% of covered domestic locations.
  3. Eligible international shipments: For customers outside of Mexico, standard international shipping takes 7 to 15 business days after dispatch, and you will receive full tracking updates throughout the entire transit process.
    Please note that delivery timelines are estimated values, not guaranteed deadlines. Minor delays caused by unexpected bad weather, local customs clearance procedures, or temporary logistics carrier service adjustments are outside our direct control, and we will send you real-time updates proactively if any such situation affects your package delivery.

3. Shipping Fee Rules

We have designed a tiered, transparent shipping fee structure that keeps costs low for all our customers:

  • All domestic orders in Mexico with a total value over MXN 799 qualify for completely free standard shipping, with no hidden extra charges added at checkout.
  • Domestic orders below the MXN 799 threshold will be charged a flat standard shipping fee of MXN 99 at checkout.
  • Express shipping options that cut delivery times in half are available for selection at an extra flat fee of MXN 199 for all domestic orders, if you want to receive your compact fitness tools at an even faster pace.
  • International shipping fees are calculated dynamically based on your delivery location and total weight of your order, and the full exact fee will be clearly displayed on your checkout page before you confirm your payment. No surprise unstated fees will ever be added after you complete your order.

4. Tracking & Delivery Issues Handling

As soon as your order is dispatched from our warehouse, we will send a full shipping confirmation email with your unique official tracking number, plus a direct link to monitor your package real-time status, to the email address you registered for your order. You can also check the latest shipping status any time by logging into your personal user account order history page on our website.
If your tracking shows the package is marked as delivered but you have not received your items, please contact our support team within 48 hours of the marked delivery date. Our team will coordinate with our logistics carrier to conduct an immediate on-site investigation. If your order is confirmed to be lost or severely damaged during the shipping transit process, we will offer you two fair options: we can arrange a free full re-shipment of your original ordered fitness tools, or issue a full store credit equal to your original order total for your future purchases on our platform. We will never ask you to pay any extra fee for re-shipping lost or damaged packages that are confirmed to be the responsibility of our logistics partners.

5. Incorrect Delivery Address Policy

Please double check and confirm that your submitted delivery address, contact phone number and recipient name are complete and accurate before you confirm your payment. If you need to adjust your delivery address after submitting your order, please send us a notification as soon as possible before your order is dispatched from our warehouse. Once the package has already been handed over to the logistics carrier, address modification requests cannot be guaranteed to take effect. If a package is returned to our warehouse due to an incomplete, wrong or invalid address you provided, you will be responsible for covering the new re-shipping fee to re-deliver the items to your corrected correct address.

If you have any questions or concerns about our shipping services, you can reach our support team through the following official channels:

  • Official Website: www.innovasportmex.com
  • Contact Email: [email protected]
  • Physical Business Address: Av. Humberto Lobo 540 A, Col. Del Valle, San Pedro Garza García, Nuevo León, 66220, Mexico
  • Contact Telephone Number: +52 81 8378 1295